Need help?
Frequently Asked Questions
FAQ
This is plastic that is collected from the ocean and beaches. This is then shredded and processed into usable polyester for our bag.
First, the collected plastic is cleaned and sorted. It is then shredded and melted, creating the recycled polyester from which our products are made.
Yes, we ship worldwide. For orders outside Germany, shipping costs may vary. Any customs fees must be paid by the customer himself. basgar does not cover any costs for this.
It depends on where you live. We process the order within 1-2 working days. It then takes approx. 5-7 working days for the orders processed here to arrive. Deliveries abroad can take between 7 and 16 days. Delivery details can be found in your confirmation email.
You can return your order within 14 days.
You are welcome to contact us via our contact page, or write directly to info@basgarshop.com. We are glad to help you!